Frequently Asked Questions

We specialize in sourcing high-quality, authentic pearls and jewelry. Our collections are curated to blend timeless elegance with modern design, ensuring every piece tells a unique story.

Yes. We use only genuine cultured freshwater, Akoya, South Sea, and Tahitian pearls. Each product description specifies the type and origin of the pearls used.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and [Insert other options like Apple Pay or Klarna if applicable].

To ensure fast delivery, we begin processing orders almost immediately. Please contact us at info @ preciouspearlpalace.com within 2 hours of placing your order if you need to make changes.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How long will it take to receive my order?

  • Domestic: 3–7 business days.
  • International: 7–21 business days depending on customs processing.

Once your order ships, you will receive an email with a tracking number and a link to monitor your package’s progress.

We want you to love your jewelry. If you are not satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund (minus shipping costs).

How do I start a return? Please email our support team at info @ preciouspearlpalace.com with your order number to receive return instructions.

Pearls are organic gems and require special care.

  • Last on, first off: Put your pearls on after makeup and perfume, and take them off first.
  • Wipe clean: Use a soft, lint-free cloth after wearing to remove oils.
  • Storage: Store them flat in a soft pouch to avoid scratching the surface.

How do I know my ring or necklace size? Please refer to our Size Guide to find the perfect fit before ordering.

Absolutely. Our website uses SSL encryption to ensure that your personal and payment data is protected at all times.